I purchased three clothing items from Velour Garments in Spain to be shipped to Canada. One of the three items (t-shirt) arrived with a significant defect (blue ink bleed, several inches wide, highly noticeable). I contacted the company and they denied any resolution, claiming I only have three calendar days to notify them of a defect or else I’m SOL. I have not washed any of the items. They are brand new out of the package. Although they DO sell items with small blemishes under their ‘mystery box’ page, this is NOT what I purchased, and there are no indications on the product page that the product would be anything but perfect.
**A quick search shows me that according to EU policy, returns must be accepted for 14 days and additionally, there is a 2-year policy for defective items. This was not a “made to order” item, it was a retail t-shirt made in bulk. Many of the companies policies do not meet the EU regulations.**
What is the best thing for me to do in this situation, in addition to a credit card chargeback?