Has anyone made a formal complaint about the Passport Office?

5 comments

1. How long do you think it would take them to get round to looking at it?

2. You need [27B/6](https://youtu.be/WeFT7lPAHU0)

3. Just had mine renewed, took three weeks. Guess I just got lucky.

4. I put a complaint in yesterday. I had to cancel a renewal that I started when guidance for entry into the EU using a passport with an expiry date more than 10 years after the issue date was less clear. They sent my documents back but kept the £80 fee. I was fuming, the cheek! I hope I get satisfaction…

5. I just had mine renewed, from sending my old passport to having the application approved, printed and delivered took 5 days.

   I’m not sure how mine was so quick/other people are experiencing huge delays.

   After 5 months though I’d cut my losses and go to a physical office & just pay for the fast-track service instead.