I have had parcel returned by shipping company to me because of invoice issues.

I had 2 different reasons across months:

\- itemised invoice required

\- new invoice with value required

So when I get the parcel back who is essentially rejecting it and sending back \[who is the person employed by\]?

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Thanks

3 comments

  1. Assuming you’re shipping internationally and its the commercial invoice that is being talked about…I would suggest it’s the shipping company themselves or their appoints customs agents, essentially they are stopping the parcel from leaving the country so that it doesn’t cost them to ship abroad and then return because it was rejected at the destination country by their government imports agency

  2. Are you shipping outside of the UK? Is it to a business or an individual? Who is taking responsibility for import VAT and potential duty?

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