Hello everyone,

A company I used to work for has paid me a lump sum as a review showed that I wasn’t getting paid the right amount.

They deposited this into my account and it seems as though it has not gone via payroll as I checked on my HMRC account and there is no record of it.

I have cognitive impairments which I know HMRC apparently help with, but I don’t know how to contact them, what to ask or how to ask for it.

I have asked the company twice now in writing over the last 2 weeks and once over the phone for a letter explaining the whole situation to me, but they have not replied to me, other than in the first instance where they explained to me that I was getting paid due to the pay review.

I have asked them if it went through payroll and as such would have had national insurance/tax taken and I don’t have this information.

My current job puts me over the tax free threshold so I know I need to declare it, I just need to know how if the company won’t give me any information on it.

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Thank you

1 comment
  1. Hello

    This payment is classed as a payment after leaving and usually the employer would provide a P45.

    You can contact HMRC on this help line to tell them about it and you can have extra support and they used to even do face to face appointments.

    [Contact HMRC](https://www.gov.uk/get-help-hmrc-extra-support/cannot-use-telephone-different-way-to-contact)

    If was not taxed and needs to be HMRC can calculate the tax due and will deduct it from your tax code .

    Hopefully your employer taxed it correctly and will respond to HMRC enquiries and its all sorted for you.

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