I started this work at a customer service industry and really want to engage in small talks with customers to build relations and connections with them. I always ask them how they are doing and a little small talk about the weather. A little problem is English is not my first language.
I’m having a hard time coming up with a follow up questions but I try to show a lot of interest into what they’re saying.
It would be really helpful to receive tips and ideas on how to engage small talks with customers.